Dear fellow shareholders,
Visa started with a simple yet
revolutionary idea: to connect buyers
and sellers through seamless, secure
digital payments. Rooted in this history
is our purpose — to uplift everyone,
everywhere by being the best way to
pay and be paid.
Over the past 60 years, we have made
significant progress bringing this idea
to life. We have built a global payments
network connecting consumers and
businesses in more than 200 countries
and territories around the world.
We have developed and delivered
innovative solutions across the payments
ecosystem to enable seamless and
secure experiences for buyers and
sellers. 2024 was no exception.
A strong 2024
During fiscal year 2024 (2024), Visa
delivered strong financial results of $35.9
billion in net revenues and GAAP earnings
per share of $9.73, up 10 percent and 17
percent from the prior year, respectively.
Visa's total payments and cash volume
was $16 trillion and the Visa network
processed 234 billion total transactions —
639 million transactions every day.
But these numbers only tell part of
the story. In 2024, Visa's solutions
helped our clients and partners deliver
digital payments to individuals and
businesses around the world, benefiting
communities and economies globally. We
ended the year with 4.6 billion payment
credentials, up 7% from last year, that
can be used at more than 150 million
merchant locations worldwide.
The integrity of the payments ecosystem
is fundamental to our success.
Throughout 2024, we prevented billions
of dollars of potentially fraudulent
purchase volume, working with our
clients and partners to stop bad actors
and enable legitimate transactions on our
network, leading to higher sales, lower
fraud and better consumer experiences.
Our clients are at the center of everything
we do. We partner closely with more
than 14,000 financial institutions and the
world's major technology and consumer
digital platforms. We are proud of how
we serve and deliver for our clients. For
example, in 2024 alone, we signed over
12,000 new deals and renewals with
our clients for value-added services
(VAS), up 17 percent from last year. Our
Annual Global Client Engagement Survey
showcased a Global Net Promoter Score
of 76, up three points from last year and
an enviable score for any client-facing
organization.
Executing on our growth strategy
We made great progress across our key
growth drivers: consumer payments,
new flows and value-added services, and
we are confident in our ability to drive
growth from each of these three areas
going forward.
In consumer payments, we accelerated
our efforts to address the $20 trillion'
annual opportunity by converting
consumer spending from cash, checks,
ACH, domestic schemes and other
forms of electronic payments into digital
payments on Visa's network. Let me
highlight a few innovative ways we are
enabling our partners by creating the
best payment experiences to capture this
opportunity.
First, we launched an innovative new
way to pay called the Visa Flexible
Credential, which empowers consumers
by allowing them to choose from an array
of different funding sources when making
a payment — whether it's debit, credit,
installments or rewards points. Second,
Tap to Pay usage continues to grow and
has become the default way to pay in
person, with 72 percent of all face-to-face
Visa transactions now taps. With the
launch of Tap to Phone, any of the billions
of mobile phones around the world can
now be a point-of-sale device to accept
Visa payments. Third, we announced
plans to launch Visa Payment Passkey,
a biometric authentication solution
that replaces passwords and one-time
codes for e-commerce payments. Last,
we expanded Visa Token Service, which
helps protect digital transactions by
replacing16-digit Visa account numbers
with a token. We reached 11.5 billion
tokens by the end of 2024, driving down
fraud and increasing authorization rates.
Beyond consumer payments, our
new flows business is focused on
driving digitization and improving the
payments and money movement
experience for businesses, consumers
and governments. The total
addressable opportunity is enormous —
approximately $200 trillion2 in payments
annually.
Visa Commercial Solutions, representing
$1.7 trillion in 2024 payments volume,
helps small businesses, large and middle
market companies and governments
simplify payments, improve expense
management, streamline accounts
payables and enable seamless cross-
border payments. Visa Direct facilitates
domestic and cross-border money
movement, enabling clients to collect,
convert, hold and send funds to more
than 11 billion cards, bank accounts and
digital wallets, with nearly10 billion
transactions in 2024.
In our VAS business, we have deepened
our relationships with our clients through
multiple solutions and continued
to expand our services beyond Visa
transactions to non-Visa transactions
and non-payment services. We have
done this across a diverse portfolio
of services, encompassing Issuing
Solutions, Acceptance Solutions,
Risk and Identity Solutions, Advisory
Services and Open Banking Solutions.
As a result, we are helping our clients and
partners optimize their performance,
differentiate their offerings, and create
better experiences for their customers.
For example, in Advisory Services alone,
we delivered more than 3,000 consulting
engagements during 2024, up nearly 50
percent from last year, and we estimate
that we helped clients realize over $5
billion in incremental revenue as a result.
We are integrating artificial intelligence
(Al) into our VAS offerings to help
merchants and financial institutions
prevent fraud and protect account holder
data. In Risk and Identity Solutions, we
launched Visa Protect for Account-to-
Account Payments, bringing AI-powered
risk decisioning to the growing space of
real-time account-to-account payments.
We also launched Visa Provisioning
Intelligence, utilizing machine learning to
predict the probability of fraud in token
provisioning requests, empowering
financial institutions to combat token
fraud at its source. We continue to
expand our portfolio of services.
We announced our intent to acquire
Featurespace, a developer of real-time
Al payments protection technology. It
will enable Visa to provide enhanced
fraud prevention tools to our clients and
protect consumers in real-time across
various payment methods.
The power of Visa's brand
At the most fundamental level, the power
of Visa's brand is its ability to create trust.
Visa enables individuals and businesses
who do not know one another and who
have no reason to trust one another, to
exchange value in milliseconds, around
the world. We are recognized as one of
the world's most valuable brands and one
of the most trusted.
Our brand continues to be a differentiator
in attracting client business and serving
as a driving force of preference for
clients to work with Visa. In fact, part
of the role the Visa brand plays in
creating commercial value is reinforcing
the shorthand in people's minds and
behaviors that Visa is the best way to pay
and be paid.
Creating a client-obsessed culture
Our people are our greatest asset. We
are proud to have an engaged, talented
and global workforce that embodies
our Visa Leadership Principles of
leading courageously, obsessing about
customers, collaborating as one Visa
and executing with excellence. We have
created an environment where our
employees can thrive and learn while
innovating for our clients. It's just one of
the reasons we continue to be recognized
as one of the best places to work.
Capturing the future opportunity
The benefits of digital payments are as
relevant today as they were over 60 years
ago. And while we've made meaningful
progress, there is immense opportunity
ahead of us to bring more people into the
digital economy and create innovative
payment solutions for all.
I want to extend my gratitude to our
shareholders for their continued
commitment and support. To our clients
and partners, thank you for trusting us
with your business. You are at the center
of everything we do, and we are focused
on your success.
And to the more than 31,000 Visa
employees, I deeply appreciate your
dedication, leadership and collaboration.
I am confident that we will continue to
deliver on our growth strategy while
leading the future of digital payments.
Thank you for a great 2024. We look
forward to 2025.
Ryan McInerney
Chief Executive Officer